picjumbo PRMEIUM Membership

FAQ

Note: Please respect that picjumbo is “one-man-show” project run by me, photographer Viktor Hanacek. Due to a lot of emails, I’m not responding to questions which are clearly answered on this page. Thanks to this I can focus on delivering more photos to you. If you need any other assistance, feel free to reply to any PREMIUM Membership email, I’m happy to help! Thank you!

Navigation:
#1 Membership-Related Questions
#2 Photo Usage Questions
#3 Technical Questions

#1 Membership-Related Questions

I'm a member. Where can I control my account?

On Gumroad or via received emails. Through Gumroad you will be receiving all new collections and you can access all received collections in your Gumroad account as well.

To get access to the PREMIUM Library, please find your receipt email with your PREMIUM Library access link.

I'm a member. How can I download a collection?

You can preview all collections here on our website. For example, if you want the collection #110 Halloween Mood, simply click your PREMIUM Library link and find the folder no. 110 Halloween Mood.

You can download full collection as a ZIP file or you can just browse through all photos in high resolution and download photos one by one (or by multiple select). Link to the PREMIUM Library is in your receipt email.

I'm a member. Where can I get access to the PREMIUM Library?

To get access to the PREMIUM Library, please find the receipt email with your PREMIUM Library access link. Through this link you can easily preview every photo and download any published collection to your computer as a ZIP archive.

How it works?

After you subscribe to any of our plans, you'll get a receipt email with the access link to our PREMIUM Library — here you can go through all our collections and easily preview/download every photo and download any collection to your computer as a ZIP archive. It's like browsing through folders on your computer.

And from now, all new PREMIUM Photo Collections will be landing right into your email inbox where you can download them with one click.

What is Gumroad?

Gumroad, Inc. is a place where creative people can sell their digital products. It's our payment processor that keeps all transactions secure so we can focus on delivering photos.

Can I cancel anytime?

Yes, in your Gumroad Library or via "Manage subscription" link in the receipt email. If you cancel before the end of a billing period, you’ll be receiving new collections until that billing period is over.

Will I get a link to the PREMIUM Library immediately?

Yes, you’ll find it in the receipt email from Gumroad.

How many photos will I get?

50+ new photos every month (sometimes it’s 53, sometimes more than 100) and instant access to all published collections with more than 10,000+ PREMIUM photos! On average, in 2020 we've sent 160+ PREMIUM photos each month to our Members.

Why is it subscription-based?

Because you get new content every month and we guarantee 50+ new photos every month! In 2018 we've added 20+ new collections with more than 1,400+ PREMIUM photos and in 2020 we've sent over 2,000+ new photos to our Members.

Can I get a refund/cancel my order?

Given you gain access to our full library instantly and there are no strings attached (meaning you can cancel Membership renewal anytime), we do not offer refund on a purchased subscription.

But don’t worry, if you cancel before the end of a billing period, you’ll be receiving all new collections until that billing period is over.

If you want to be 100% sure about entering the next billing period, set a reminder e.g. 10 days in advance to decide.

Can I get an EU VAT refund?

Yes, you can. Just enter your EU VAT number during checkout or see this article on Gumroad.

Can I get an invoice?

Yes, you can generate it from the email receipt. Search for "Generate" button.

How can I contact support?

Simply reply to any email you received from us.

Can I search through picjumbo PREMIUM photos?

Unfortunately not at this time. But you can preview all available photos and collections here and then download it in PREMIUM Library by the collection number.

#2 Photo Usage Questions

Can I edit picjumbo PREMIUM photos?

Yes, you can.

Can I use picjumbo PREMIUM photos on social media?

Yes, you can.

Can I use picjumbo PREMIUM photos in my blog posts?

Yes, you can.

Can I use picjumbo PREMIUM photos in HTML/PSD/PowerPoint templates that I sell?

Yes, you can. It would be greatly appreciated if you credit picjumbo website in your product description.

Can I use the photos commercially (e.g. for client’s works)?

Yes, you can. However, please keep in mind, that although the photos listed here can be used for commercial purposes, some photos do not have model or property release. Some photos may also contain copyrighted brands, logos, objects or personal properties.

Can I sell themes or templates with picjumbo PREMIUM photos included in the design?

Yes, you can keep the photo in your theme/template/keynote files etc., but you cannot redistribute standalone photo files (.jpg files) with your product. It would be greatly appreciated if you credit picjumbo website in your product description when using our photos.

What about all the photos with logos or trademarks?

You are responsible for how you use the photos. Be respectful to registered trademarks, brands, objects, people or properties captured on the photos. We are allowing commercial use from the photographer’s perspective — meaning we, picjumbo photographers, are okay with you (or your client) using the photos commercially. But we cannot represent others who may claim to be owners of copyright or properties captured on any of the photos.

Can I resell picjumbo PREMIUM photos or upload them to a different stock photo site?

No, you can't.

Can I upload picjumbo PREMIUM photos into an image library of our app/website builder/plugin to be used by our users/customers?

Yes, but you need our Photo Redistribution plan for this. Read more information about it here: Photo Redistribution »

Do I have to credit the author?

No, it's not necessary. But we're very happy for every mention or backlink, it helps us taking more and more photos for you all!

#3 Technical Questions

Can I download all files at once?

We have more than 300 GB of data in our PREMIUM Library and it is not possible to ZIP it all on-the-fly. For collections, there should be no problem with downloading about 5-10 collections at a time.

For Categories or All in One Pack we'd recommend downloading one folder after another (not the whole 'Categories' folder or 'All in One Pack' folder).

Always use Decompressor.app on Mac or 7-zip on Windows for unarchiving downloaded ZIP files.

Can I switch between list and gallery view in PREMIUM Library?

Yes, you can. The setting is in the right top corner — select Tiles for gallery view.

Can I download only a few photos instead of full collection?

Yes, simply select your favourite photos in PREMIUM Library and click Download. You'll get a ZIP archive only with selected photos.

I can't open downloaded ZIP file. What should I do?

For bigger ZIP files you need more powerful software, please install Decompressor.app on Mac or 7-zip on Windows and open your ZIP file with any of these apps.

If you still have problems with opening the file, please try to download the file again, make sure you have enough free space on your hard drive and always use apps linked above.

I'm getting "file is corrupted" error when opening a ZIP file. What should I do?

It's probably because you're using incompatible software. For bigger ZIP files you need more powerful software, please install Decompressor.app on Mac or 7-zip on Windows and open your ZIP file with one of these apps.

Are you ready to get the full picjumbo power?
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Latest PREMIUM collection was published just .

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★★★★★ "Well I have to say theses are the best Photos I ever have seen" — Clive C.
Instant access to all 200+ photo collections
At least one new PREMIUM collection every month
50+ new stock photos every month straight to your inbox
10,000+ exclusive & never published photos
Easy download of all free photos from picjumbo.com
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See all 200+ collections here

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